[Sidus Link Pro] Upgrading and Downgrading Subscriptions

Upgrading to Pro and MAX Plans

Sidus Link Pro offers multiple subscription tiers so you can choose the control level that fits your workflow. If you’d like to unlock more advanced features such as DMX or CRMX control, you can upgrade directly within the app.

How to Upgrade from the Free Plan

1. Open Sidus Link Pro.
   Launch the app and sign in to your Sidus account.

2. Go to Settings.
   Tap the Settings icon on the top right of the main screen.

3. Select “Subscription Management.”
   This section shows your current plan and available upgrade options.

4. Choose Your Plan.
   Select the Pro or Max plan based on the features you need.

   • Pro Plan: Unlocks full DMX and CRMX control, with 1 Universe.

   • Max Plan: Same as Pro and a total of 4 DMX Universes

5. Confirm the Upgrade.
   The upgrade is processed through the App Store using your Apple ID. Your new features will be available immediately after purchase.

Managing Your Subscription

• You can switch between monthly or yearly billing at any time in the App Store. Billing will change at the end of the current billing period. It will not prorate changes during the current billing cycle.

• If you already have a subscription and want to upgrade to MAX, the difference in cost is prorated automatically by Apple.

• When upgrading, your billing cycle date resets to match the new plan’s start date.

Downgrading to the Free Plan

If you subscribed to Sidus Link Pro Plan only for Bluetooth control on a monthly plan, just go to the subscription page and select Sidus Link Pro Free. Your current plan will stay active until the end of your billing cycle.

If you subscribed to Sidus Link Pro Plan for Bluetooth only control on an annual plan, please submit for a full refund. Go to reportaproblem.apple.com to request a refund for your yearly subscription. For this reason, please enter “App no longer offers the paid features I purchased and I would like a full refund.”

Keep in mind, Apple is in control of the refunds. If they do not grant your refund, reach out to your Aputure rep and we’ll find a way to resolve it for you.

Once your subscription is refunded, you’ll be automatically downgraded to the Free Plan. If you downgrade from inside the app, your plan will change at the end of the current term.

With both of these options, keep in mind that if you have DMX fixtures, you will not be able to control them.

Be sure you don’t just cancel the plan. That will have the plan end at the current cycle, but a refund will not automatically be applied.

Steps:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. From the dropdown menu, select "Request a Refund"
4. Choose Other
5. Choose the Sidus Link Pro subscription.
6. Under "Describe the Issue", enter: “App no longer offers the paid features I purchased and I would like a full refund."